Refund policy.
You can try every template and feature for free before you pay, so there are rarely surprises. But if a charge didn’t go the way you expected, we want to make it right.
Last updated July 2026
This policy covers paid event upgrades bought through Bellafête. To request a refund, email [email protected] with your receipt or the email you paid with, and we’ll take it from there.
Try before you buy
Every design and feature is fully previewable for free. You only pay when you decide to upgrade an event — so you always know exactly what you’re getting before any money changes hands.
When we’ll refund you
We’ll issue a refund if:
- you were charged twice, or charged the wrong amount;
- a feature you paid for didn’t work and we couldn’t fix it for you;
- you bought by mistake and haven’t yet sent the invitation or shared its pages.
Your 14-day right to withdraw
If you’re a consumer in the EU or UK, you normally have 14 days to withdraw from a digital purchase. Because an upgrade delivers the paid features immediately, you agree at checkout that we begin performance right away — which can end that right once the features are delivered and used. Even then, we’ll still consider a refund under the cases above.
How refunds are processed
Payments and refunds are handled by Paddle, our reseller and merchant of record. Once we approve a refund, it’s returned to your original payment method — usually within 5–10 business days, depending on your bank or card provider.
How to ask
Email [email protected] within 30 days of the charge. Include your Paddle receipt or the email address you paid with, and a line on what went wrong. We read every message and aim to reply within two business days.